Shipping policy

Shipping Policy

We currently ship Australia-wide only.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Times

Shipping times vary depending on your location, but most orders arrive within 2–7 business days after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to factors outside our control (such as postal delays, weather events, or peak periods). We appreciate your patience in these situations.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Questions

If you have any questions about shipping or your order, please contact us at info@furryfriendorganics.com.au and we’ll be happy to help.